WHERE SHOULD I DIRECT INQUIRIES CONCERNING REFUNDS OR CHARGES TO MY CREDIT CARD?
In the unlikely event you are unsatisfied with your Ty.com purchase, you may return any physical product within 30 days of receipt for replacement or refund of the original product cost only, shipping and handling charges will not be refunded. Purchases of Secret Codes cannot be refunded or replaced for reasons of security. To return a purchase, please contact us at customerservice@Ty.com for return authorization and instructions. At the present time we are only able to respond to emails written in English.
Should you have questions or concerns regarding charges to your credit card, please contact us at
customerservice@Ty.com. Please reference your order number in your e-mail. At the present time
we are only able to respond to emails written in English.
This exclusive offer is made by Ty Trade LLC, a Delaware limited liability company.
These goods are offered for sale on an "as is" basis; these goods are sold without
warranty, express or implied, including without limitation, any warranty with respect to merchantability of the goods or fitness for a particular purpose.
See Ty Store FAQ's for inquiries on: Pricing, quantities, addresses, inquiries, etc..
Last revised: 07/13/00